Return & Refund Policy
30-Day Return & Exchange Policy
We want you to buy at Zonli with confidence, that's why we offer a 30-day return and exchange policy. If for any reason you are not satisfied with your purchase, you can return and exchange it as long as you contact us within 30 days of the delivery date
What is the acceptable time for a return & exchange?
Users can refund within 30 days after receiving the goods, if the following conditions are met
Return & Exchange Conditions
- There is no artificial damage to the product. All items must be returned in their original condition, without scratches .
- Within 30 days of receiving the goods
If the above two conditions are met at the same time, you can apply for return or exchange.
What is the process for Return?
- You need to send a return request to firstname.lastname@example.org
- You need to write the order number and the reason for the return in the email
- We will review your return request within one working day and provide a return address to customers who meet the return conditions
- You need to send the goods to our return address
- Send the tracking number of the returned package to us via the email email@example.com
- Once we receive your return and check that there is no problem, we will refund the money you purchased to your account within 3 working days.
What is the process for Exchange?
- You need to send a exchange request to firstname.lastname@example.org
- You need to write the order number and the reason for the exchange in the email
- We will review your exchange request within one working day and provide a return address to customers who meet the exchange conditions
- You need to send the goods to our address
- Send the tracking number of the exchange package to us via the email email@example.com
- Once we receive your package and check that there is no problem,we will send you a brand new product within three business days
What is the mailing address for return and exchange?
We have multiple warehouses in the United States and will match your nearest warehouse based on your address. After accepting your request for a return and exchange, we will reply to the email to inform you of the mailing address, please do not mail the goods back to the original shipping address.
Who will pay for the return and exchange?
Customers need to pay for return and exchange shipping.
Are there any other fees such as handling fees?
In addition to paying the return courier fee , there is no handling fee and other fees. Customers who meet the return conditions can get a full refund.
How soon will you receive a refund?
After we receive your returned item, a full refund process will be initiated immediately, and it is expected that the refund will be returned to your original payment account within 3 working days.